I always review fair and honest in my experience at any of the places I review.

I will not be back and I suggest if you're planning a stay, don't leave anything of value in your room and expect unexpected visitors! This leads me to believe they create keys with the same code for multiple floors and that is a huge security risk! I went back to the front desk and they passed me onto the casino security staff who basically took me to the basement of the building where I was asked to fill out a bunch of forms, allow my ID to be copied and then after an hour, I was told that there was nothing much they could do about it. a woman, who mistakenly had got off a floor early and thought it was her room. The next day I was getting out of the shower and the hotel room door opened again, this time from another guest in the hotel. I asked to speak to the manager of the hotel and they informed me that no senior staff was at the hotel at this time. We informed the front staff of this huge breach of security and they didn't seem to think it was much of a problem. Although it is nice and the pool was wonderful, all the good things were canceled out when a stranger walked in on my teenage daughter in our room! Yes, the door was locked, but the hotel key from the stranger's room worked on our door as well! Luckily the stranger wasn't strange and my daughter was safe. My family spent four nights in July at this resort. I will enjoy my entertainment activities at a different establishment from now on.

It appears their policies are to treat their patrons unfairly and ignore any responsibility. I have tried to file a formal complaint but seem to be getting a runaround by casino management. No one ever came back and apologized or provided any reasoning for this personal assault on my character. I was left sitting there wondering what was going on & waiting for an explanation or something. A different security man then whispered something in the female guard's ear and they all moved on to the woman next to me that was very quietly escorted away. This was all done very loudly in an area directly open to the Ocean Trails restaurant and drew a small crowd. I explained that she was very mistaken and totally ignored. She then proceeded to tell me she needed to discuss a matter of incontinence, needed to physically examine me and that I was going to be escorted from the casino. A female security guard then came up to me & asked me if I wear depends. Last Sunday night (July 5th) while playing a slot machine 3 huge security guards surrounded me. My husband and I live in Scottsdale and frequently go to this casino & stay at the hotel often.

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